Return Policy
We stand behind every product we sell. Our B2B-friendly return policy is designed to give you confidence in your purchases.
For unopened items in original packaging
For defective or DOA products
Refund processing time
Eligible Returns
Products may be returned within 30 days of delivery if:
- Item is in original, unopened packaging with all seals intact
- All accessories, documentation, and packaging materials are included
- Product has not been installed, programmed, or modified
- Original invoice or order confirmation is provided
- Return authorization (RMA) has been obtained from our team
Non-Returnable Items
The following items cannot be returned except for warranty claims:
- Custom-ordered or specially configured products
- Software, firmware, or digital licenses
- Products with broken seals or opened packaging
- Items marked as 'Final Sale' or 'Non-Returnable'
- Products purchased more than 30 days ago
- Items showing signs of installation, use, or modification
Defective Products & Warranty Claims
If you receive a defective or Dead-on-Arrival (DOA) product:
Within 7 Days of Delivery
Contact us immediately for a replacement or full refund. We will cover return shipping costs and expedite the replacement.
8-90 Days After Delivery
Products covered under manufacturer warranty. We will facilitate the warranty claim process with the OEM on your behalf. Replacement or repair based on manufacturer policy.
All warranty claims require proof of purchase and photos/videos demonstrating the defect.
How to Return an Item
Request RMA
Contact our support team via email or phone to request a Return Merchandise Authorization (RMA) number. Please have your order number ready.
Pack Securely
Pack the item in its original packaging with all accessories. Include the RMA number on the outside of the package. Use adequate padding to prevent damage.
Ship the Return
Ship the package to our returns center using a trackable shipping method. Return shipping costs are the buyer's responsibility except for defective items.
Inspection & Refund
We will inspect the return within 2 business days of receipt. Approved refunds are processed within 5-7 business days to the original payment method.
Restocking Fees
A restocking fee may apply in the following cases:
| Condition | Restocking Fee |
|---|---|
| Unopened, original packaging, within 30 days | No fee |
| Opened packaging, item unused and complete | 15% |
| Missing accessories or documentation | 15-25% |
| Defective or DOA products | No fee |
Need to Start a Return?
Contact our support team to obtain an RMA number and start the return process.
Last updated: January 2025. ShopEnGenie reserves the right to modify this return policy at any time. Changes will be effective immediately upon posting to the website.