Frequently Asked Questions

Yes, we offer Net-30 payment terms for qualified businesses. To apply, submit a credit application with your company details and trade references. Approval typically takes 3-5 business days.

We accept all major credit cards (Visa, Mastercard, Amex), debit cards, ACH transfers, and wire transfers. For approved accounts, we also offer credit terms.

Absolutely. All orders receive detailed, itemized invoices. Please ensure your company tax ID is correctly entered in your account settings for proper invoicing.

There is no minimum order value for standard orders. However, some bulk pricing tiers may require minimum quantities to qualify for volume discounts.

Visit our Request for Quote page and submit your requirements. Our sales team will respond with a custom quote within 24 business hours. Bulk orders typically qualify for additional discounts.

Yes, every product we sell is 100% genuine and sourced from authorized distributors or directly from manufacturers. We do not deal in grey market, refurbished, or counterfeit products.

Yes, all products carry the full manufacturer warranty as specified by the OEM. Warranty periods vary by product and manufacturer. Warranty details are listed on each product page.

Contact us within 7 days of delivery for an immediate replacement or refund. For defects discovered later, we facilitate warranty claims with the manufacturer. See our Return Policy for details.

Yes, we can source most industrial automation products from leading brands. Contact our sales team with your requirements and part numbers, and we will provide availability and pricing.

We offer standard shipping with an estimated delivery time of up to 20 business days. Shipping costs vary by location and order value. Orders above $99 qualify for free shipping.

Yes, we deliver to all 50 US states including Alaska and Hawaii. Remote locations may have slightly longer delivery times. Enter your zip code at checkout for estimated delivery dates.

Once your order ships, you will receive a tracking number via email. You can also track orders from your account dashboard. Our team monitors shipments and will proactively notify you of any delays.

Inspect packages upon delivery. If you notice external damage, photograph it and note it on the delivery receipt. Report any damage to us within 48 hours with photos for a prompt resolution.

We accept returns of unopened items in original packaging within 30 days of delivery. An RMA number is required for all returns. Some items like custom orders and software are non-returnable.

Once we receive and inspect your return (2 business days), refunds are processed within 5-7 business days. The refund is credited to your original payment method.

No restocking fee for unopened items returned within 30 days. A 15% restocking fee may apply for opened packaging or items returned without complete accessories.

Yes, we offer exchanges for products of equal or greater value. Contact our support team to arrange an exchange. Price differences will be invoiced or refunded accordingly.

Yes, our team includes automation engineers who can assist with product selection, compatibility questions, and basic troubleshooting. For complex integration support, we can connect you with manufacturer resources.

Check product specifications on the product page or contact our technical team with your existing equipment model numbers. We will verify compatibility before you order.

We focus on parts supply, not installation services. However, we can recommend authorized system integrators in your area if you need professional installation support.

Absolutely. We use SSL encryption and process payments through PCI-DSS compliant payment gateways. We never store your complete card details on our servers.

Yes, business accounts can have multiple authorized users with different permission levels. Contact our support team to set up additional users for your organization.

Log into your account and navigate to Account Settings. You can update contact information, shipping addresses, and tax details. For changes to company name or tax ID, please contact support.