Privacy Policy

1. Information We Collect

When you use ShopEnGenie, we collect information to provide and improve our services:

Account Information

• Business name, contact person name, and job title
• Email address and phone number
• Billing and shipping addresses
• Tax identification numbers (EIN/Tax ID)
• Payment information (processed securely by payment providers)

Order Information

• Products purchased and order history
• Shipping and delivery preferences
• Communication preferences
• Customer service interactions

Technical Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website and search terms

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders
• Communicate about orders, shipping, and support
• Provide technical support and product assistance
• Send relevant product updates and promotional offers (with consent)
• Improve our website and services
• Comply with legal and regulatory requirements
• Prevent fraud and ensure security
• Generate anonymized analytics and insights

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Payment processors, shipping carriers, and IT service providers who assist in our operations
• Manufacturers: For warranty claims and product support (limited to order details)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

All third parties are contractually obligated to protect your information and use it only for specified purposes.

4. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Encrypted storage for sensitive information

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and usage patterns
• Deliver relevant content and advertisements
• Improve website performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format

To exercise these rights, contact us at chetan@shopengenie.com.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Duration of account plus 3 years
• Order records: 7 years (tax and legal requirements)
• Marketing preferences: Until you opt out
• Technical logs: 12 months

8. Children's Privacy

ShopEnGenie is a B2B service intended for business use only. We do not knowingly collect information from individuals under 18 years of age. If you believe a minor has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. For significant changes, we will notify you via email or website notification.